Yazar "Koyuncu, Yusuf Mertkan" için listeleme
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Improving customer experience for an internet service provider: a neural networks approach
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, N. Serap; Koyuncu, Yusuf Mertkan; Küçükali, İrem (Springer, 2021)Today one of the challenges of companies is to decrease call center costs while improving the customer experience. In this study, we make prediction and proactively take action in order to solve customer problems before ... -
A neural networks approach to predict call center calls of an internet service provider
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, Neslihan Serap; Koyuncu, Yusuf Mertkan; Uçar, Ömer Berk (IOS Press, 2022)n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ...
