Browsing by Author "0000-0001-7461-1304"
Now showing items 1-1 of 1
-
A neural networks approach to predict call center calls of an internet service provider
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, Neslihan Serap; Koyuncu, Yusuf Mertkan; Uçar, Ömer Berk (IOS Press, 2022)n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ...