Yazar "Yanık, Seda" için listeleme
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Improving customer experience for an internet service provider: a neural networks approach
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, N. Serap; Koyuncu, Yusuf Mertkan; Küçükali, İrem (Springer, 2021)Today one of the challenges of companies is to decrease call center costs while improving the customer experience. In this study, we make prediction and proactively take action in order to solve customer problems before ... -
A neural networks approach to predict call center calls of an internet service provider
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, Neslihan Serap; Koyuncu, Yusuf Mertkan; Uçar, Ömer Berk (IOS Press, 2022)n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ... -
Using machine learning techniques to develop prediction models for detecting unpaid credit card customers
Yontar, Meltem; Dağ, Özge Hüsniye Namlı; Yanık, Seda (IOS Press BV, 2020)Customer behavior prediction is gaining more importance in the banking sector like in any other sector recently. This study aims to propose a model to predict whether credit card users will pay their debts or not. Using ... -
Using support vector machine for the prediction of unpaid credit card debts
Yontar, Meltem; Dağ, Özge Hüsniye Namlı; Yanık, Seda (Springer Verlag, 2020)Customer behavior prediction is gaining more importance in the banking sector like in any other sector recently. This study aims to propose a model to predict whether credit card users will pay their debts or not. Using ...
