The role of augmented reality for supply chains

Abstract

The wave of digitalization has revolutionized supply chains by integrating new digital technologies, such as augmented reality (AR), into logistics processes. Although AR has significant potential to optimize supply chain activities and reduce costs, its adoption and implementation in logistics operations is still in its early stages. This study examines the applications of AR in supply chains, focusing on the benefits and challenges of its implementation. Three main areas of AR application are identified: warehouse operations, consulting and training of logistics operators, and last mile delivery. AR devices can assist operators in tasks such as order picking, storage, and shipping, leading to improved efficiency and reduced errors. Additionally, AR technology offers benefits like hands-free access to information, increased safety, and reduced training costs. However, several barriers are preventing its widespread adoption, including limited battery life, display adjustments, processor overheating, lack of standard programming environments, privacy concerns, and requirements for operator skills. Understanding these challenges is crucial for logistics practitioners planning toinvest in AR technology. Future research should focus on validating theoretical findings through real-world industrial applications.