Özbilen, PınarÜnlü, Sevgi BatukTorlagöz, Alev Özer2024-08-162024-08-162023Özbilen, P., Torgalöz, A.Ö., Ünlü, S.B. (2023), What goes around comes around: Sentiments of couriers during Covid-19 pandemic, Emerald Publishing Limited, Leeds, 87-102.978-1-80455-755-6https://www.emerald.com/insight/content/doi/10.1108/S2051-233320230000008011/full/htmlhttps://hdl.handle.net/20.500.12846/1343This chapter aims to investigate sentiments of blue-collar workers, specifically couriers, during Covid-19 pandemic. Data are collected from the online review posting platform, where employees and previous employees of a Turkish delivery company posted their comments on the company as an employer. The results reveal that there are mainly four topics on which the reviewers discuss: work environment, compensation, salary and working hours, and lay-off procedures. The analyses indicate that the most discussed topic is compensation, while the most negative sentiments appear to be on lay-off procedures.eninfo:eu-repo/semantics/restrictedAccessBlue-collar employessCouriersDelivery industryWork environmentCompensationCovid-19 pandemicLay-off proceduresSentiment analysisConference Object87102