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A neural networks approach to predict call center calls of an internet service provider
(IOS Press, 2022)
n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ...
Using machine learning techniques to develop prediction models for detecting unpaid credit card customers
(IOS Press BV, 2020)
Customer behavior prediction is gaining more importance in the banking sector like in any other sector recently. This study aims to propose a model to predict whether credit card users will pay their debts or not. Using ...