Now showing items 1-2 of 2
Improving customer experience for an internet service provider: a neural networks approach
Today one of the challenges of companies is to decrease call center costs while improving the customer experience. In this study, we make prediction and proactively take action in order to solve customer problems before ...
Using support vector machine for the prediction of unpaid credit card debts
(Springer Verlag, 2020)
Customer behavior prediction is gaining more importance in the banking sector like in any other sector recently. This study aims to propose a model to predict whether credit card users will pay their debts or not. Using ...