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Temporal transaction scraping assisted point of compromise detection with autoencoder based feature engineering
(2021)
Credit card fraudsters exploit various methods to capture card information. One of the common
methods is to duplicate the credit cards by skimming. In this study, we introduce a new point of compromise
detection method ...
A neural networks approach to predict call center calls of an internet service provider
(IOS Press, 2022)
n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ...