Kurum Yazarı "Dağ, Özge Hüsniye Namlı" WoS İndeksli Yayınlar Koleksiyonu İçin Listeleme
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A neural networks approach to predict call center calls of an internet service provider
Dağ, Özge Hüsniye Namlı; Yanık, Seda; Nouri, Faranak; Şengör, Neslihan Serap; Koyuncu, Yusuf Mertkan; Uçar, Ömer Berk (IOS Press, 2022)n today's competitive business environment, companies are striving to reduce costs and workload of call centers while improving customer satisfaction. In this study, a framework is presented that predicts and encourages ... -
Predicting the success of ensemble algorithms in the banking sector
Dağ, Özge Hüsniye Namlı (Igi Global, 2019)The banking sector, like other service sector, improves in accordance with the customer's needs. Therefore, to know the needs of customers and to predict customer behaviors are very important for competition in the banking ...