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Temporal transaction scraping assisted point of compromise detection with autoencoder based feature engineering
(2021)
Credit card fraudsters exploit various methods to capture card information. One of the common
methods is to duplicate the credit cards by skimming. In this study, we introduce a new point of compromise
detection method ...
Improving customer experience for an internet service provider: a neural networks approach
(Springer, 2021)
Today one of the challenges of companies is to decrease call center costs while improving the customer experience. In this study, we make prediction and proactively take action in order to solve customer problems before ...